Subscriber Help Center

Your subscription includes:

Mobile App Access

• Get the latest news, weather and sports information on your phone with The Gazette Mobile App.
• Our Digital Edition, The Green Gazette offers an immersive, print replica experience with accessibility features including ‘read aloud’, translation services and text size enlargement.
• 24/7 access to breaking news, latest headlines and video, photo galleries, obituary archive, databases of public documents, and much more are available on our website thegazette.com

The Green Gazette

• A daily digital edition is available early every morning. The Green Gazette allows you to turn pages, save and download articles, search 5 years of the archive, solve puzzles, listen to articles read aloud, and more! Access the digital edition at mygreengazette.com.

Newsletters tailored to specific topics our readers want more of.

• From our reporter-curated newsletters, to our latest headlines, to the latest foods you need to try, you can set your preferences for your inbox at thegazette.com/newsletters.

The Gazette podcasts

• From Hawks to local nonprofits in action, to the Iowa Legislature’s latest updates, our podcasts open conversations for Iowans. Check it out today at thegazette.com/podcasts.

Ability to share your digital access with a friend or family member for no additional cost

• You can share the benefit of digital access to local news with a friend or family member. Just visit myaccount.thegazette.com and login to share your subscription or call customer care at 319-398-8333 or email customercare@thegazette.com to get assistance sharing your subscription at no additional cost.

Print Subscriber Exclusives

• Print subscribers get access to two daily crossword puzzles, Wuzzles, Sudoku and various other games to play. Daily puzzle answers will appear on our Puzzle Answers page.

To take advantage of the benefits above, you need to activate your subscription online

• Activating your subscription can be done online at myaccount.thegazette.com or by calling our Customer Care team at 319-398-8333. You will need to supply an email address and set a password.

Billing and Payments Questions:

What is Auto-renewal?

• Auto-renewal is an automatic payment program that offers the convenience and security of renewing your subscription by automatic deduction from a credit card. Existing subscribers can sign up for Auto-renewal by visiting myaccount.thegazette.com or by calling Customer Care at 319-398-8333.

How do I update my credit card or payment information?

• Sign in to your account at myaccount.thegazette.com and choose the drop-down item ‘Set up Auto Pay’ from the menu

Can I make a one-time payment online?

• Yes, sign in to your account at myaccount.thegazette.com and choose the drop-down item ‘Make a Payment’ from the menu. Only one online payment can be made each 24-hour period.

Why has my subscription rate increased?

• If you are a new subscriber and started your subscription with a promotional rate, your subscription rate does increase after the promotional period has ended per the terms of the offer. If you are a seasoned subscriber and your rate has increased, we sent you notification about this change. Should you have questions about your rate, please contact Customer Care at 319-398-8333 during service hours or email customercare@thegazette.com anytime.

What are the additional fees on my subscription statement?

• For individual subscription questions, please contact Customer Care at 319-398-8333.

What are Premium Editions?

• Premium Editions are periodic sections of the newspaper with in-depth coverage on topics that matter most to our subscribers. Premium Editions are published to provide additional information and value and are at the discretion of our newsroom. For more information, please see our full subscription terms and conditions.

Can I get a refund for my subscription?

• Payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been cancelled before the end of a billing cycle. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.

What if I don’t receive my paper?

• We sincerely apologize for the inconvenience. Sometimes there are unexpected delays due to production problems or adverse weather conditions. Our distribution team works diligently to strive for excellence and as few delays as possible.

• You can sign up for delivery notifications to get a message when routes are delayed.

• If you did not receive your newspaper, please report a delivery issue by visiting myaccount.thegazette.com and selecting ‘Delivery Issue’ from the dropdown menu. Alternatively, you could chat online with our Customer Care team by clicking this link, or calling Customer Care at 319-398-8333. As part of your subscription, you can view your newspaper online at mygreengazette.com. The Green Gazette allows you to turn pages, save and download articles, solve puzzles, listen to articles read aloud, and more.

How do I pause my newspaper delivery for vacation?

• Schedule your vacation pause by signing in to your account at myaccount.thegazette.com and choose the drop-down item ‘Vacation Holds’ from the menu. You can select from various options for your vacation temporary stop.

How can I change my delivery address?

• Change your delivery address by signing in to your account at myaccount.thegazette.com and choose the drop-down item ‘Change My Address’ from the menu. Please note, we may contact you if delivery is not available at your new address.

Why is my newspaper now being delivered by the US Postal Service?

• Our delivery routes are limited to larger metro areas where we can efficiently deliver with a dedicated carrier. If you receive your print edition via the US Postal Service, your print edition will be delivered with your daily mail service. However, when there is no postal delivery, such as federally recognized holidays, your newspaper will be delivered the next day there is postal delivery available.

How do I activate my subscription?

• Activating your subscription can be done online at myaccount.thegazette.com or by calling our Customer Care team at 319-398-8333. You will need to supply an email address and set a password.

What should I do if I’m having trouble signing in to my account?

• Subscribers can utilize the forgot password feature by clicking the ‘Don’t remember your password?’ prompt on the login screen. You can also call Customer Care during office hours at 319-398-8333 or email customercare@thegazette.com

• Common troubleshooting steps can be viewed on our troubleshooting page.

What should I do if I no longer have access to the email address associated with my account?

• Login to your account and edit your profile to change your email address by visiting myaccount.thegazette.com and clicking on ‘Edit Profile’ in the dropdown menu. You can also call our Customer Care team at 319-398-8333.

• You may need to re-signup for newsletters at your new email address by visiting thegazette.com/newsletters after changing your email.

How can I unsubscribe from newsletters?

• You can change your newsletters preferences at anytime by visiting thegazette.com/newsletters

How can I unsubscribe from emails?

• You cannot unsubscribe from billing and account update emails.

• You can opt out of all marketing emails at thegazette.com/newsletters

How do I access content in the app after I download it?

• Login to the app with your account login when prompted.

Where can I find the terms of my subscription?

• Visit our subscription terms page.

How can I cancel my subscription?

• Cancellation: If at any time you decide to cancel your subscription, which you can do at any time, you may contact customer service or visit myaccount.thegazette.com and login to cancel.

Can I get a refund for my subscription?

• For print subscriptions, any balance over $10 will be refunded upon cancellation. Digital subscription payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been cancelled before the end of a billing cycle. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.