Troubleshooting your online subscription


We understand that navigating websites can sometimes be a confusing and frustrating experience. This page is an attempt to provide some simple steps that you can do on your own to resolve some of the most common issues experienced with our online products.


Step 1 - Determine your subscription type

The Gazette offers several different subscription types. Some come with online access and others do not. To find out which subscription type you have, please open a separate tab or window and open this url:


https://crgiservices.newscyclecloud.com/cmo_crg-c-cmdb-01/subscriber/web/signin.html


If you get an error message saying your password is invalid, you may need to reset your password. Go here to do so.


https://crgiservices.newscyclecloud.com/cmo_crg-c-cmdb-01/subscriber/web/forgotpassword.html


If you have one of these subscription types, you have full access to all of our products. This includes thegazette.com and the Green Gazette, which is a digital replica of the print paper.

  • 5 Day print
  • 6 Day print
  • 7 Day print
  • Sunday print with Everything Digital
  • Weekend print with Everything Digital
  • Everything Digital

If you have one of these, you only have access to thegazette.com

  • Thegazette.com
  • Sunday print with dotcom
  • Weekend print with dotcom


And finally, if you have one of these, you only have access to the Green Gazette. 

  • Green Gazette Digital Replica
  • Sunday print with Green Gazette
  • Weekend print with Green Gazette

You can access this replica of the printed paper by clicking here or on the link at the bottom of thegazette.com.


Step 2 - Logging in to your product

TheGazette.com

The same username and password you used to determine your subscription type should work to allow you to access thegazette.com if it is part of your subscription. Use the link in the upper right-hand part of your screen. Or, if you have hit our paywall, click the "Login as a subscriber" button. Enter your username/password. Once you log in, you will have access to all the articles on thegazette.com.

 


or

 


Green Gazette

The same username and password you used to determine your subscription type should work to allow you to access the Green Gazette if it is part of your subscription. Use the link at the bottom of thegazette.com to go to the Green Gazette and sign in.


Step 3 - Solving login issues

If you have successfully logged in above to check your subscription type, but you still are not able to log in, the issue could be with your cookies or cache. Sometimes, it is possible for old or outdated information to get stuck in your computer. The steps below will "reset" your system. These steps will also log you out of *every* site you are signed into, so you will have to sign back in to things like Facebook and Google again.


Determine what browser you are using and follow the links below to clean your system. In each case, be sure for time range to select "All Time", and for what to clear choose, "All cookies and other site data"


Desktop systems

Google Chrome:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en


Microsoft Edge:

https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history


Firefox:

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache


Mac Apple Safari:

https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac


Smartphones and Tablets

Apple iPad and iPhone (Safari):

https://support.apple.com/en-us/HT201265


Apple iPad and iPhone (Chrome):

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DiOS&hl=en&oco=0


Android Google Chrome:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en&oco=0


Step 4 - Other issues

If your computer or device will not remember you, you may have privacy settings that are getting in the way. Cookies are required for the remember me function to work properly. Ad Blockers and Private browsing can clear cookies after each browsing session, which will force you to log in every time you come back to the site.


Most Ad Blockers provide a way to "whitelist" a site. Please make sure you add thegazette.com to this whitelist. The instructions for each ad blocker vary.


Also, please make sure you are not using private browsing or incognito mode to visit thegazette.com. These modes clear cookies when you close your browser so you will have to re-enter your username/password each time.

Still having trouble? Our Customer Care team is here to help

Call 319-398-8333 or email customercare@thegazette.com