Troubleshooting your online subscription

We understand that navigating websites can sometimes be a confusing and frustrating experience. This page is an attempt to provide some simple steps that you can do on your own to resolve some of the most common issues experienced with our online products.

Step 1 – Determine your subscription type

The Gazette offers several different subscription types. Some come with access to different digital products. To find out which subscription type you have, please open this link: https://myaccount.thegazette.com

If you get an error message saying your password is invalid, you may need to reset your password. Click the “Forgot your Password?” link on the box that pops up (see image below).

forgot password link on login box

If you have a Print subscription or our Complete Digital, you have full access to all of our digital products. This includes thegazette.com and the Green Gazette, which is a digital edition of the print paper.

If your subscription is called “Gazette.com Access” you only have access to thegazette.com.

You can access the Digital Edition of the printed paper by clicking here or on the “Green Gazette” link at the bottom of thegazette.com.

Step 2 – Logging into TheGazette.com

The same username and password you used to determine your subscription type should work to allow you to access thegazette.com. Use the link in the upper right-hand part of your screen.

Login to thegazette.com

Troubleshooting – Gazette Login

Or, if you have hit our paywall, click the “Login” link or button. Enter your username/password. Once you log in, you will have access to all the articles on thegazette.com.

paywall image with login link

Troubleshooting – Gazette Login

Green Gazette

The same username and password you used to determine your subscription type should work to allow you to access the Green Gazette if it is part of your subscription. Use the link at the bottom of thegazette.com to go to the Green Gazette and sign in. It is also linked in a button at the top of the page called “Digital Edition“.

Step 3 – Solving login issues

If you have successfully logged in above to check your subscription type, but you still are not able to log in, the issue could be with your cookies or cache. Sometimes, it is possible for old or outdated information to get stuck in your computer. The steps below will “reset” your system. These steps will also log you out of *every* site you are signed into, so you will have to sign back in to things like Facebook and Google again.

Determine what browser you are using and follow the links below to clean your system. In each case, be sure for time range to select “All Time”, and for what to clear choose, “All cookies and other site data”

Desktop systems
Clear Cookies in Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Clear Cookies in Microsoft Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

Clear Cookies in Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Clear Cookies in Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

Smartphones and Tablets
Apple iPad and iPhone (Safari): https://support.apple.com/en-us/HT201265

Apple iPad and iPhone (Chrome): https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DiOS&hl=en&oco=0

Android Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en&oco=0

Step 4 – Other issues

If your computer or device will not remember you, you may have privacy settings that are getting in the way. Cookies are required for the remember me function to work properly. Ad Blockers and Private browsing can clear cookies after each browsing session, which will force you to log in every time you come back to the site.

Most Ad Blockers provide a way to “whitelist” a site. Please make sure you add thegazette.com to this whitelist. The instructions for each ad blocker vary.

Also, please make sure you are not using private browsing or incognito mode to visit thegazette.com. These modes clear cookies when you close your browser so you will have to re-enter your username/password each time.

Still having trouble? Our Customer Care team is here to help

Call 319-398-8333 or email customercare@thegazette.com