Simple thank-yous have a big effect

When our internet, television, and phone service was restored on Aug. 27, I was so elated that I called to say thank you. The technician's reaction stunned me.

He thanked me! Apparently I was one of the few calls he'd gotten from a satisfied customer. He said my call gave him the boost he needed to handle calls for the rest of the night. When I suggested he tell his co-workers about being thanked, he responded that he'd already posted it to them!

I was overwhelmed that my simple call to say thank you had such a profound effect.

In the aftermath of the derecho, technical support staff members have been doing their best to handle customer calls while remaining polite and professional. If you've had your service restored, why not call to say thank you? I guarantee you'll reach someone who needs to hear it.

Joan Thorson

Cedar Rapids