Apology to Gazette customer service reps

As a longtime subscriber of The Gazette, I immensely enjoy receiving the PRINT edition of the newspaper. There’s always something worth reading or perusing. There have however been many ups and downs in the delivery which is an important aspect of subscribing to the print edition. I am almost certain that the customer service desk at The Gazette probably cringes every time I call to complain about a delivery issue.

The latest conundrum is the change from curb delivery to mail delivery for The Gazette subscribers in my little hamlet. Now instead of having the paper thrown at my front door at six in the morning, I wait somewhat patiently for the paper to arrive along with my USPS mail service. It’s not ideal for many reasons. The Sunday paper is delivered with Monday’s paper. And on a Monday holiday, we’ll receive three papers on Tuesdays: the Sunday, Monday and Tuesday paper for those of us who subscribe to the weekend and weekday paper.

My initial reaction of outrage was that I would no longer be able to do the daily crossword with my morning cup of decaf since sometimes the mail doesn’t arrive until late in the afternoon.

After giving this more than a nanosecond of thought, I realized that in the morning with my cup of decaf, I can do the previous day’s crossword puzzle. Oops. I owe the customer service reps a huge apology for my latest rant. How will you ever forgive me?

Lena Gilbert

Springville