116 3rd St SE
Cedar Rapids, Iowa 52401
Home / Opinion / Letters to the Editor
Frustration, delays over health care coverage
The Gazette Opinion Staff
Nov. 26, 2011 11:27 am
I started Oct. 15. It is now, as I write this, Nov. 19. I have called United Health/AARP Medicare Part D Rx four times to get a specific piece of information. Each time, they have sent me the wrong information. Each correspondence takes seven to 10 days for receipt.
On Nov. 16 and again Nov. 19, I was called by supervisors and I was assured that this time the correct information will be sent out - yes, in seven to 10 days.
The Dec. 7 cutoff date is looming and I have spent considerable amounts of time with multiple customer service agents and supervisors ironing out what they tell me is information I have a right to obtain. I get conflicting and different information from different customer service agents.
Yet, I still wait for the next communication that may - or may not - have the information that I have requested.
This is a warning. As the advertisements and literature state, compare companies.
Niles Ross
Cedar Rapids
Opinion content represents the viewpoint of the author or The Gazette editorial board. You can join the conversation by submitting a letter to the editor or guest column or by suggesting a topic for an editorial to editorial@thegazette.com
Daily Newsletters