2-1-1: Why do people call and why can’t they receive services?

Between July 1, 2011 and June 30, 2012, there were 43,805 calls placed to the United Way 2-1-1 system from within the 24 county service delivery area. Individuals most frequently called for assistance in the following areas:

Housing/Shelter;

Income Support and Assistance;

Food and Meals; Individual and Family Supoort;

Information Services and

Health Care

During this same time period Information and Referral Specialists documented 2,973 unmet needs in the 24 county service delivery area. Most of the unmet needs were recorded in the following needs:

Housing/shelter, particularly rent assistance because the agencies that provide that assistance were out of funds;

Income support and assistance specifically for tax organizations and services because the service was either not yet available or was over for the season;

Transportation, specifically out of town transportation expense, for which there are no resources available;

Clothing/personal/household goods, most frequently Furniture and Appliances and

Individual/family supports, primarily holiday assistance, again because the service was either not yet available or was over for the season.

You can view the 2-1-1 annual report here:

http://unitedwayofeastcentraliowa.org/2-1-1-why-do-people-call-and-why-cant-they-receive-services/