116 3rd St SE
Cedar Rapids, Iowa 52401
Number of people whose needs can't be met through a call to 211 has almost doubled
Christoph Trappe
Dec. 20, 2011 6:25 am
The number of people whose needs can't be met through a call to 211 has almost doubled, a review of call center data showed earlier this week.
In calendar year 2010, we recorded 1,466 unmet need cases. This year, even with a couple of weeks left in the year, that number has jumped to 2,600.
"An unmet need is when somebody calls 211 and the operator can't refer them to a service, because that service has run out of funds for the rest of the month, for example," said Chris Juett, United Way 211 program manager.
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