Nation & World

Google confirms Home speakers and Chromecast are down worldwide

The Google Pixel 2 smartphone, from left, Home Mini, Daydream virtual reality headset, Pixel Buds headphones and Google Home Max device during a product launch in San Francisco on Oct. 4, 2017. CREDIT: Bloomberg photo by David Paul Morris
The Google Pixel 2 smartphone, from left, Home Mini, Daydream virtual reality headset, Pixel Buds headphones and Google Home Max device during a product launch in San Francisco on Oct. 4, 2017. CREDIT: Bloomberg photo by David Paul Morris

“Sorry, something went wrong. Try again in a few seconds.” That’s the response that Google smart speaker users around the world heard Wednesday when they asked their devices to play music, get the weather or even respond to its “Hey, Google”prompt.

Google confirmed there’s a problem with both their smart speakers and the Chromecast, the plug-in video casting dongle for televisions. While the company did not say how many people are affected or what caused the issue, it did confirm it’s working on a fix. “We’re aware of an issue affecting some Google Home and Chromecast users. We’re investigating the issue and working on a solution,” Google said in a statement.

Google Home and Chromecast owners started reporting issues to Google early Wednesday morning, according to online help forums for both devices.

Devices affected by the problem have lost their normal functions. The option to stream video to the Chromecast has disappeared from apps including Netflix and YouTube, according to customer reports. In the case of the Google Home and Google Home mini, the devices seem to be responding - but only to apologize for not being able to do anything.

The company did not say when it expects to have fixed the issue.

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