Community

Iowa City library changes checkout procedure

Grab-and-go in the lobby replaces curbside pickup

Iowa City added a small step outside the Iowa City Public Library to help with stormwater flow through the downtown Pede
Iowa City added a small step outside the Iowa City Public Library to help with stormwater flow through the downtown Pedestrian Mall. Some people have tripped over the step, shown here Oct. 2, 2019, causing the city to consider ways, such as a railing, to better mark the area. (Photo by Tom Jordan)

IOWA CITY — The Iowa City Public Library is welcoming patrons back into the facility — into the lobby, at least.

Beginning Tuesday, the library will roll out a “Lobby Grab and Go” service allowing patrons into the facility for the first time since the COVID-19 pandemic began, according to a news release. Patrons wishing to use the service need only to place a hold through the library catalog and they’ll be notified when those items are ready to be picked up.

The library had been relying on a similar, curbside pickup service this summer. The key difference is that no appointment will be necessary to use grab-and-go.

“This will allow us to serve more patrons than the initial curbside site did, as well as being more sustainable as a service location,” said Library Director Elsworth Carman in a statement. “I’m pleased to continue expanding services and am eager to welcome patrons back into the lobby.”

Patrons using the grab and go service will need to wear masks when they enter the library and maintain 6 feet of social distance. Hand sanitizer and masks will be available and staff will be behind plexiglass barriers.

When patrons arrive in the library, they’ll give their library card or card number to a staff member, who will then pull the materials from the hold shelf, check them out and place them on a table for pickup. The entire process is contactless, the library said.

“The user experience will continue to be very different than before the COVID-19 closure, and I would like to thank our patrons in advance for their patience and flexibility as we try something new,” Carman’s statement said. “I look forward to hearing from users about how the new service model works for them and using collected feedback in future changes.”

ARTICLE CONTINUES BELOW ADVERTISEMENT

The grab-and-go service will be available 10 a.m. to 6 p.m. weekdays and Saturdays. The curbside service will end on Monday, the library said.

Comments: (319) 339-3155; lee.hermiston@thegazette.com

Give us feedback

We value your trust and work hard to provide fair, accurate coverage. If you have found an error or omission in our reporting, tell us here.

Or if you have a story idea we should look into? Tell us here.

Give us feedback

We value your trust and work hard to provide fair, accurate coverage. If you have found an error or omission in our reporting, tell us here.

Or if you have a story idea we should look into? Tell us here.