IOWA DERECHO 2020

About 5,100 Mediacom customers in Cedar Rapids are still without internet service

ImOn has restored service for 86.5 percent, hopes for 'quicker rate' of restoration

Mitchell Levin stands in his front yard with his damaged house and yard in southeast Cedar Rapids, Iowa, on Monday, Aug.
Mitchell Levin stands in his front yard with his damaged house and yard in southeast Cedar Rapids, Iowa, on Monday, Aug. 31, 2020. Levin hasn’t been able to blog or write a monthly column for an Israeli magazine since because he hasn’t had internet . (Jim Slosiarek/The Gazette)

About 5,100 Mediacom customers still are without internet as of Thursday at 4 p.m., spokeswoman Phyllis Peters told The Gazette.

About 4,800 of those customers are in Cedar Rapids. Mediacom also has 276 customers in Marion and 12 in Toddville without service.

Overall, about 91 percent of Mediacom customers in the Cedar Rapids area have service again.

ImOn spokeswoman Lisa Rhatigan said slightly more than 87 percent of ImOn customers have service, as of Thursday at 5 p.m. She said she expected that number “to keep increasing, hopefully at a quicker rate.”

Rhatigan declined to provide the number of customers without service, though.

Peters said restoration has been slower than shortly after the pandemic as crews face more complex repairs.

“The service restoration process is now at a phase that requires more time-intensive repairs in localized areas,” Peters said in an email. “Smaller subsets of customers will see services reactivated as these repairs are completed each day.”

Mediacom made “large repairs” in 45 outage areas Tuesday and Wednesday and will bring another eight crews from out of the area to help restore service throughout the weekend, Peters said.

Many customers have grown increasingly frustrated with Mediacom over technicians not showing up when scheduled and appointments being booked out to late September. After The Gazette highlighted two cases of customers still without service, Peters said a “special care team” was assigned to them.

Comments: (319) 398-8394; john.steppe@thegazette.com

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