Business

ACT to outsource 155 jobs

The entrance to the ACT campus in Iowa City on Thursday, Jun. 1, 2017. (Stephen Mally/The Gazette)
The entrance to the ACT campus in Iowa City on Thursday, Jun. 1, 2017. (Stephen Mally/The Gazette)

ACT, the Iowa City-based testing company, announced Tuesday it would outsource 115 full-time and 40 temporary customer-service positions to a Colorado company.

The transition of those responsibilities to StarTek, based in Greenwood Village, Colo., will begin Aug. 1 and should be completed in November, the company said in a statement Tuesday.

The not-for-profit company had some 900 employees in the Iowa City a year ago, with about 1,200 in total.

“With StarTek’s best-in-class technology, its large pool of agents who can provide 24-hour service and respond to peak demands, and its ability to meet the diverse language needs of ACT’s customers domestically and abroad, it will be able to provide a level of service that is no longer possible for a non-specialized company,” ACT said in the statement.

It added that it is “committed to helping affected individuals transition successfully by providing various offerings of support, including job-seeking support, in the coming months.”

Employees who do not find other positions with ACT will receive severance packages, said the company, which was founded in 1959.

Give us feedback

We value your trust and work hard to provide fair, accurate coverage. If you have found an error or omission in our reporting, tell us here.

Or if you have a story idea we should look into? Tell us here.

Give us feedback

We value your trust and work hard to provide fair, accurate coverage. If you have found an error or omission in our reporting, tell us here.

Or if you have a story idea we should look into? Tell us here.