Thank you, Gazette subscribers

A recent software update to thegazette.com inconvenienced some Gazette subscribers online. What was supposed to be a very minor update ended up forcing some subscribers to log out, do technical tasks and then log back in. Once subscribers refreshed their browsers, they were able to access their subscriptions without incident.

We’re grateful to Gazette subscribers for their patience and feedback.

Why you have to clear cookies on your browser

Sometimes when a website does not seem to be working properly, it may be the fault of an outdated “cookie.” A cookie is a small piece of text that is sent to your browser to save information for the next time you visit. Deleting this cookie can help reset your experience.

The solution for most subscribers who had issues was to clear their browser’s cookies, then login in again. Cookies are important for saving information from your visit to a website. Things like a shopping cart or a login use cookies to offer a convenient experience to visitors. People tend to like it when websites remember them.

Why Gazette subscribers are special

When technology works well, you don’t notice it. Whether it’s an automatic door as you enter a store, or an “add to cart” button while shopping online, our society has gotten used to technology enhancing our lives.

Tech that works effortlessly leaves the user feeling confident and in control. When technology fails, it feels like it’s failed us personally.

In our work over the last week with Gazette subscribers with digital access, we are grateful for your patience and willingness to work with us to refresh your login. I love that Gazette subscribers are willing to learn something new.

“Everything is now working great after some initial problems.” - Kevin, Gazette Subscriber

If you are currently experiencing issues with your login, you can contact Customer Care at 319-398-8333, Monday through Friday, 6 a.m. to 5 p.m. and Saturday and Sunday, 6 to 11 a.m. Another resource is our troubleshooting page at thegazette.com/troubleshooting where we describe how to clear your cookies and re-login.

All print subscriptions include a digital subscription

Did you know your print subscription includes a digital subscription to thegazette.com as well as access to the daily Digital Edition or Green Gazette? Get activated today by visiting thegazette.com/digitaledition and follow the step by step instructions.

What’s next for thegazette.com

Our team routinely publishes updates to our news website to improve performance and offer new features. If you have suggestions for how we could offer a better experience online, please let us know. We thank you for being subscribers and value your support.

Comments: liz.kennedy@thegazette.com