Like what you're reading?

We make it easy to stay connected:

to our email newsletters
Download our free apps

Samsung recovers about 60 percent of Note 7s

Faulty battery triggered recall of 2.5 million devices

  • Photo
Reuters

Samsung Electronics on Tuesday said it has recovered around 60 percent of recalled Galaxy Note 7 smartphones sold in South Korea, the United States and Europe, suggesting it is making progress in its attempts to recover from the crisis.

In a statement, Samsung said it was focused on replacing all affected devices “as quickly and efficiently” as possible and reiterated its request that customers affected by the current recall should power off their device and turn them in.

The world’s top smartphone maker on Sept. 2 announced a global recall of at least 2.5 million Note 7 smartphones in 10 markets due to faulty batteries causing some phones to catch fire. The company says replacement devices it began issuing in mid-September use safe batteries.

Samsung hopes to take the faulty products off the market as soon as possible in order to limit further damage to its reputation and resume sales of the flagship device ahead of the key holiday shopping season in major markets such as the United States.

But the nearly monthlong recall process has provided additional stumbles and embarrassment for the company. Reports of Note 7 fires and damages have continued after the recall announcement, while aviation authorities around the world issued warnings or outright bans on the use or charging of the Note 7 on aircraft.

Samsung also was forced to push back the start of Note 7 sales in South Korea by three days to Oct. 1 due to relatively slow progress in the recall in its home market.

Some analysts say the cost of the recall and lost sales could wipe off nearly $5 billion in revenues for Samsung this year. Samsung said around 90 percent of customers who turned in their devices through the exchange program have opted for a replacement Note 7.

Give us feedback

Have you found an error or omission in our reporting? Tell us here.
Do you have a story idea we should look into? Tell us here.