Nation & World

Snapchat rolls out redesign of its redesign

Users, advertisers objected to the app's changes

Snap began rolling out another round of design changes to most of its iPhone Snapchat users late Thursday, following widespread backlash to the app’s redesign launched last year.

The redesign to the redesign separates stories from messages, and sorts chats, pictures and videos from friends in reverse chronological order — as they were before the major update.

Stories from friends also will move to the right side of the app, but they will remain separate from content created by brands.

The tweaks to the app, Snap hopes, will appease dissatisfied users and bolster engagement with the social media platform.

Snapchat’s redesign last year shuffled the placement of stories and arranged communications out of chronological order, which users found confusing. Some reported that it made the app harder to navigate, and that the rearrangement didn’t produce any benefit to the user.

The company’s stock price fell after celebrities, such as Kylie Jenner and Chrissy Teigen criticized the app on Twitter, too. More than one million people signed a Change.org petition to prod the company to undo the update.

Snap acknowledged some of the criticism in February, saying, “We completely understand the new Snapchat has felt uncomfortable for many.”

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The public outcry left Snap’s advertisers skittish. During the company’s earnings report earlier this month, chief executive Evan Spiegel said the overhaul hurt Snap’s financial prospects.

“Our redesign created some headwinds in our revenue this quarter by disrupting user behavior and creating some apprehension among our advertising partners,” he said, during the first-quarter earnings call.

Snap failed to meet estimates for both revenue and daily active users. The company was expected to report more than 194 million users but fell short at 191 million.

Snap’s stock has fallen more than 20 percent since the disappointing report and has not recovered.

The company says that it still has work to do to improve the new layout.

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